The test kit I ordered hasn’t arrived – where is it?

Answer

Test kits are usually sent out within 24 hours of your order. We use Royal Mail 1st Class post, so your kit should arrive a day or two after you order it. If it has not arrived after a week or so, it may have been lost in the post – out of the thousands of tests we deal with, this does happen now and again.

If you believe your kit is lost in the post, let us know by email. Please include your full name and postcode in the email. We will give you a refund and you can then place a new order if you wish.