What does an inconclusive result mean?

Answer

This means the result is not clear and further testing is advised. In this situation, you can contact test.me for a new kit or attend a sexual health clinic.

• Inconclusive/Equivocal means the result is not clear cut and further testing is advised. In these situations, you can contact test.me for a new kit or attend a sexual health clinic.
• Haemolysed means that the blood sample has clotted whilst in transit and was unable to be tested. In this situation, you can contact test.me for a new kit or attend a sexual health clinic. If you want another kit, please read the helpful tips on taking your blood sample before trying again.
• Insufficient  usually applies to the blood tests and means there was not enough of a sample provided. In this situation, you can contact test.me for a new kit or attend a sexual health clinic. If you want another kit, please read the helpful tips on taking your blood sample before trying again.
• Out of protocol or Out of validation results refer to a number of problems that mean we cannot provide a result for you: samples lost or damaged or not collected properly; too much time had lapsed between the sample collection date and when they were received in the lab; or another problem.