I do not think my test results are correct, what should I do?

Answer

Sometimes an individual may receive a different test result when they get tested at another testing provider e.g. someone receives a positive gonorrhoea test at Test.me but then tests negative for gonorrhoea when they attend a sexual health clinic in person. These are called discordant results. Discordant results can be due to a number of reasons which are detailed below. If you are concerned about receiving a discordant result or are unsure whether you should receive treatment or not, please contact the customer service team who will put you through to the clinical team member 0333 344 4462.