I returned my test, but I've not heard anything?

Answer

Our lab processes your tests quickly and your results are usually ready 1-3 working days after we get your sample.

If you've not heard from us within a week or two after posting, it's possible your sample has been delayed or lost in the post – of the 1000s of tests we deal with, this does happen occasionally.

If you believe your sample has been lost, let us know by email. Please include your full name and postcode in the email. We will give you a refund and you may then place a new order if you wish.