At test.me, we strive to dispatch all orders as quickly as possible to ensure a seamless experience. Most orders delivered to a UK address will arrive within 2-3 working days, although please note that delivery times to some outlying areas may occasionally take a little longer.
Need your order quickly?
If you need your order urgently, we've got you covered!
Our priority service is available for just £20, ensuring you receive your results swiftly. With same-day dispatch through Royal Mail on all orders placed before 2:30pm Monday-Friday, you can have peace of mind knowing your results will arrive promptly. Simply select the priority service at the checkout to enjoy this expedited delivery option.
Please keep in mind that when using our priority delivery service, customers are required to visit their local post office to return their kit via special delivery. This step ensures the secure and reliable transportation of your samples. We apologise for any inconvenience this may cause, but rest assured that it helps us maintain the integrity of your testing process.
Our dedicated customer service team is here to assist you every step of the way. You can reach us at 0333 344 4462 or by email at [email protected]. Our phone lines are open Monday to Friday, from 8am to 5pm, excluding bank holidays. Feel free to contact us with any questions or concerns you may have. We're always happy to help!
Please note that if you have ordered condoms along with your test kit, they will be dispatched separately. This ensures that you receive both items as quickly as possible, allowing you to prioritise your sexual health with ease.
Important reminders for a smooth delivery experience:
Orders placed on Friday before 2:30pm with priority delivery will arrive on the next working day.
Orders placed on bank holidays will be processed on the next working day.
For priority orders, please remember to take your kit to the post office for return delivery. This helps ensure a prompt and reliable return process.
Please make sure someone is available to accept your priority delivery when it arrives, ensuring a seamless experience.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team.