Due to Christmas postal delays, it may take a little longer for you to receive your kit or results.
All orders placed before 11am on Friday 24th December will be dispatched pre-Christmas.
Orders received after this time will be dispatched on Wednesday 28th December. Deliveries will not be made over the bank holiday.
If you require your test kit before Christmas please select the Priority service at the checkout and ensure your order is placed before 2:30pm on Tuesday 20th December
Our phone lines will be closed from:
1pm on 23rd December until 8:30am on 28th December.
1pm on 30th December until 8:30am on 3rd January
You can get emergency assistance from your local sexual health clinic or NHS walk-in centre.
We aim to despatch all orders as quickly as possible. Most orders delivered to a UK address will arrive within 2-3 working days, however, we acknowledge that delivery times to some outlying areas may occasionally take a little longer.
Need your order quickly?
Our priority service costs £20 and ensures you receive your results quickly. We offer same-day dispatch with Royal Mail on all orders placed before 2:30pm Monday-Friday. To order, simply select the priority service at the checkout.
Please note: When using our priority delivery service customers must go to their local post office to return their kit by special delivery.
You can contact our customer service team on 0333 344 4462 or by email at [email protected]. Our phone lines are open Monday – Friday 8am – 5pm (excluding bank holidays).
Please note condom orders will be dispatched separately from your test kit.