Help and support

Your STI test kit will arrive in the post in a simple discreet package.

The kits are small and easily fit through a standard letterbox. They have everything you need to collect and return your sample(s) to our laboratory.  

Free return postage is included.

• Make sure you keep the box your kit arrived in. 
• Take your sample. 
• Complete the form included in your kit. Keep the top part of the form – you may need it to get your results. 
• Put your sample and the form back in the box. 
• Use the two large card tabs to seal the box shut (add some tape if you like).  
• Post the box as soon as you can. Any normal Royal Mail post box is fine.

You can take your sample(s) at a time to suit you, but we do recommend that you take them within one month of receiving the kit, and ideally as soon as possible. 

Once you’ve taken your samples you need to post them to us as soon as you can. Remember to write the date that you completed the test. 

It’s free to return your samples and you can drop them into any Royal Mail post box. 

Many of our products are designed with sustainability in mind.

Always check your local recycling guidelines to ensure proper disposal.

Open below PDF to see what is recyclable in our test kits.